Single Day Workshops Include:

Conflict Management

High performance organizations have realized the competitive edge that satisfactory conflict management provides. They are dedicated to developing employees with the skills to meet the challenges of the changing marketplace. Leaders in today’s fast-paced business world realize that one key to success is capable, motivated employees who are adept at managing conflict wherever it occurs. These modules set the groundwork for the participants to acknowledge the impact that conflict can have on their job performance and the positive effect that learning to manage conflict can have on an organization’s bottom line.

Module Titles

  • Conflict Management
  • Managing Organizational Conflict

Effective Supervisory Skills

Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior. These individuals are made, not born.

Organizations that place a high value on growth and productivity realize the role that training plays in developing their workforce. Their proactive approach to employee skills development helps them leverage effective supervisory skills as a strategic advantage. We believe that the most successful organizations in the 21st century will be those with employees who know how to respond to the demands of leading others. Making the development of effective leadership skills a number one priority is a sound business decision that will have a positive impact on your organization’s bottom line. This workshop is intended for anyone new to a supervisory role, anyone who will be in that role in the future, or anyone who wants to refresh skills in supervising others.

Effective Supervisory Skills September 6, 2007 St Paul Chamber of Commerce This is a “half day” workshop. (8AM - 12 noon)

Customer Service

Whether it is a business, professional practice, healthcare facility or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone is not enough. These modules will help you identify and develop skills that are essential to providing effective customer service. You will learn the necessary skills and tools to provide the type of customer service that differentiates your organization in the marketplace.

Module Titles

  • Customer Service: A Strategic Advantage
  • Coaching Customer Service

Time Management

This Module is designed to help you understand the importance of effective time management skills to achieve personal and professional success. As the world moves at a faster pace, its essential not only that things get done faster, but also that the right things get done in a timely fashion. These modules will discuss skills that will help participants manage their time, and perform at their best in general.

Module Titles

  • Managing Your Time
  • Leading Others for Effective Time Management

Communication

Organizations that recognize effective communication as a strategic advantage are better positioned to gain a competitive edge in the global marketplace. We believe that the most successful organizations in the future will be those who know how to create an environment that encourages values and rewards effective communicators. These modules introduce participants to the essential knowledge and skills necessary to be successful communicators on a personal or organizational level.

Module Titles

  • Effective Communication
  • Communication Skills for Supervisors

Change Management

Change has become a constant part of today’s workplace and the future is guaranteed to bring more changes, not less. Organizations in today’s chaotic business environment recognize that the ability to effectively manage change is not only a strategic advantage but also essential to doing business successfully. This module will assist you in creating an environment that not only values “managing change” but also lets you leverage effective change management to your organization’s advantage. Creating an organization in which managing change is effectively appreciated is more than just a good idea - it’s good business.

Module Titles

  • Managing Change
  • Leading Others Through Change

Speaking for a Lasting Impression

Speaking for a lasting impression is a training program for anyone who is interested in developing their ability to successfully present in front of a group of people. This program provides participants with the essential component involved in presenting effectively and delivering a presentation that will create a positive lasting impression. Through interaction and skill practice participants will learn to create, deliver and enhance their ability to speak in front of a group